Alok Kumar currently is the Head of Data & Analytics at DBS Bank Singapore overseeing analytics initiatives across the IBG Operations units across 14 markets. He is responsible for building and scaling up of cutting-edge analytics solutions across the Group IBGO and build a culture of data driven decision making and data driven operating model. In this role, he is focused on bringing the innovative solutions and technology to deliver DBS’s vision of “Live more, Bank less” by translating data insights to reimagine customer and employee journey. He brings a strategic perspective on the trends shaping the future of banking including digitization, customer centricity, AI and analytics, automation & productivity optimisation, regulation and co-creation with Fintech/Partners.
Alok brings with him around 22 years of experience in the areas of Analytics, Digital operations, Business Transformation, IT and Consulting. He has worked across Banking and Financial Services industries covering Americas, Europe, South Africa and Asia Pacific. Prior to DBS group, he held various leadership positions across Accenture, Infosys, and TCS.
Alok holds a degree from the Indian Institute of Technology, Bombay with a Master in Technology and recently completed the World’s first course “AI in Finance” run by CFTE London. He is an AI optimist and believes that AI/ML is going to augment human intelligence to deliver next level of customer experience and intelligent automation.
He is passionate about mentoring and coaching and is keynote speaker at leading industry conferences on the trends shaping the future of financial services. He is winner of Top analytics professional by Analytics 100 in 2019 by AIM India.